ARES GROUP
Privacy Policy
1. Introduction
Ares Group (“Ares”, “we”, “us”, “our”) is committed to protecting the privacy of individuals who interact with us, including visitors to our website www.aresgroup.com.au and users of the ARES App (published by Ares Project Services, “the App”).
This policy explains how we collect, use, store and disclose personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
The App is unlisted and made available only to Ares employees and authorised external contractors. It is not available to the general public.
2. What Personal Information We Collect
Depending on how you interact with us, we may collect:
Website visitors
- Contact details submitted through enquiry or contact forms (name, email, phone number, company)
- Cookies and analytics data collected through Google Analytics, including pages viewed, time spent on site, device and browser type, approximate location (derived from IP address), and referral source
ARES App users (employees and contractors)
- Name, contact details and employment or contractor status
- Login credentials
- Location or GPS data
- Job/task, timesheet, compliance, or induction data
- Photos, documents or site records uploaded through the app
- Device information (device type, operating system) for app functionality and support
3. How We Collect Personal Information
We collect personal information directly from you when you:
- Submit an enquiry or form on our website
- Register for or use the ARES App as an employee or contractor
- Communicate with us by phone, email or in person
We may also collect information from third parties where necessary, such as from your employer (if you are a contractor) or from recruitment or compliance checks.
4. How We Use Personal Information
We use personal information to:
- Respond to enquiries and provide our services
- Operate and administer the ARES App for employees and contractors
- Manage employment or contractor relationships, including compliance, safety and site access requirements
- Improve our website and app functionality
- Comply with legal and regulatory obligations
We do not use personal information for purposes unrelated to these without your consent, unless required or authorised by law.
5. Disclosure of Personal Information
We may disclose personal information to:
- Ares Group related entities and Ares Project Services
- Service providers who help us operate our website and app (e.g. hosting, IT support) [confirm and name any key providers if you want them listed]
- Regulatory bodies or authorities where required by law
- Third parties with your consent
We do not sell personal information to third parties.
6. Data Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes [physical, electronic and procedural safeguards — confirm specifics, e.g. encrypted storage, access controls].
[Confirm where data is hosted/stored — e.g. Australia, or another jurisdiction, as this affects APP 8 cross-border disclosure obligations.]
7. Access and Correction
You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable timeframe in accordance with the Privacy Act.
8. Complaints
If you have a concern about how we have handled your personal information, please contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Changes to This Policy
We may update this policy from time to time. The current version will always be available at www.aresgroup.com.auand, where relevant, within the ARES App.
10. Contact Us
For any questions about this policy or your personal information, contact:
Ares Group Project Services
Level 1.05, 480 St Kilda Rd, Melbourne VIC 3004
admin@aresgroup.com.au
1300 243 289